Order McKenzie books online with a credit card
Bring Jamie to your school or district for a great workshop

March Issue

Vol 29|No 4|March 2019


Lodging a complaint

By Jamie McKenzie (about author)

From time to time, most of us confront a serious consumer issue that requires a fighting response. While this is rarely a concern for elementary or middle school students, as they enter high school, move on to college or technical school and become adults, the likelihood increases dramatically.

Does one surrender, acquiesce and capitulate in the face of poor treatment or abuse, or does one open the laptop and start a campaign to win justice?

It must be said that:

  • "One wins some and loses some."

  • "Not all battles are worth fighting."

  • "One must know when to hold them and when to fold them."

I have been fortunate to win some victories against large corporations and bureaucracies that have done me wrong. But I have also failed to win in some cases.

The Lufthansa Disaster

Imagine arriving at the airport with five bags, a guitar and two cats as well as confirmed seats on a flight home from Bucharest in Romania to Denver and being told by the desk agent that you may not fly!



This happened to me in September of 2017 and I am still fighting with Lufthansa because the desk agent wrongly applied a "one pet per person" Swissair policy to our Lufthansa flights. I tried all of the strategies mentioned in this article to no avail. It cost me an extra $1446 and a four day 1500 km train journey to Munich to fly home on United, but Lufthansa has refused to accept blame, apologize or make amends.

You can see my campaign against Lufthansa here.



I will continue fighting them until I get an apology and compensation, going on national TV if necessary to plead my case.

But there have been other times when I have used the strategies in this article to win satisfaction. One airline paid me for a speech I missed because their staff wrongly blocked me from flying due to a credit card error on their part.

You can download the chapter as a PDF file by clicking here or by clicking on the image below.

Written materials, art work and photography on this site are copyrighted by Jamie McKenzie and other writers, artists and photographers. Written materials on these pages may be distributed and duplicated if unchanged in format and content in hard copy only by school districts and universities provided there is no charge to the recipient. They may also be e-mailed from person to person. All other uses, transmissions and duplications are prohibited unless permission is granted expressly. Showing these pages remotely through frames is not permitted. FNO is applying for formal copyright registration for articles.


Network 609
1121 N. Ogden Street - Suite 205
Denver, CO 80218
Inquiries via email please